COMMON QUERIES
Please find below some information regarding frequently asked questions.
If you query isn't address below please contact us so we can assist.
CAN I HAVE MY OWN IMAGE TO SUIT MY THEME
Absolutely! Just choose custom bag in the shop and we will put your image on the bags and contents so it ties in with your theme perfectly. We will then follow up with an email requesting the image you have and what play-dough and ribbon colours you want.
Due to the handmade nature of our bags a minimum order of 8 is requested.
Please no recommended dimensions of the graphic should not exceed 11cm x 11cm so that it can be seen clearly when the bag is filled and tied.
I WANT A PARTICULAR COLOUR PLAYDOUGH
If you are doing custom bags we can make almost any colour play dough to match.
PLAY-DOUGH INGREDIENTS
Flour, water, salt, vegetable/canola oil, cream of tartar, glycerine, food coloring
WHAT VARIATIONS MIGHT OCCUR
Due to the hand made nature (and difference in screen settings) there might be minor variations from the images to the received product. these variations typically occur with the play-dough as is it made fresh, the crayons as they are hand coloured and the ribbon shakers. the colours used will always be in theme with the bags.
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Each design is transferred by hand, and as a result placement may vary slightly from bag to bag which adds to the unique handmade charm of the bags. Drawstrings may also vary from left or right hand side.
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Please appreciate we do aim for perfection but also want to keep waste to a minimum.
WHAT DO YOU MEAN "HAND MADE"
We made everything we can!
we sew the bags and apply the images, we freshly make the play-dough so it is perfect soft and long lasting. The ribbon carefully colour coordinated, cut and tied, the seeds collected from our garden and the lengths of wood for the play dough stamps cut and glued by us. However we get help from a local small business for the lazer cut shapes.
WHAT ARE THE PAYMENT OPTIONS?
We currently accept Paypal and credit/debit cards through the website.
Please contact us if you required bank transfer or cash.
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Due to the bags being made with love for each order prepayment is required.
WHAT LOCAL BUSINESSES DO YOU WORK WITH?
Foote and Flame are a wonderful local business who help us with our play-dough stamps. They have an amazing range of stuff than can be checked out on their instagram here.
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Tracey's Bake Boutique is our favorite cookie maker! She can also sugar cookies to match any of our themes or you own. So if you want the prettiest and tastiest cookies, her Facebook is here.
PRODUCT SIZES
Each bag is approx. 16cm x 20cm. Not only are our bags significantly larger than others on the market, but they are professionally finished and use a non-fraying herringbone ribbon so they can be used again and again and again. . . . .
Our playdough tins are 5.5cm wide and 4cm deep and contains 80g playdough
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The ribbon shakers have 5 lengths of ribbon looped over, each 80cm long.
POSTAGE
LICENSED IMAGES
We respect all artists and will not used licensed material without permission.
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if you are providing your own graphic you may be asked to provide proof of purchase (e.g. if bought from Esty)
We post Australia wide with Australia Post.
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Please note Australia post has confirmed that there can be delays in delivery due to the ongoing impact of Covid-19
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Please refer to the Australia Post website here for further details and clarification regarding.